Support and Quality Assurance Specialist

• Answering questions by telephone or e-mail to customers or internal employees
• If possible, immediate resolution of the reported problems within the advance SLAs (service level agreements)
• Transferring more complex technical problems to second-line colleagues
• Conduct periodic performance and security audits
• Timely identification of technical problems and attacks
• Timely implementation of (security) updates
• Logging problems and activities in our internal IT systems
• Thinking about asset management in the field of customer support and system management

Software testing responsibilities

• Be an integral part of the problem-solving process. In addition to identifying issues, you suggest solutions, working with a cross-functional team to develop a long-term fix.
• Work very methodically and be the guide for the development team in unit testing and will be attentive to a correct implementation.
• Developing and updating documents and technical support for the developers and users.
• For new features, you supervise the analysis and prepare test cases.
• Perform the acceptance tests and report clearly to the development team.
• After each release, write a release report and keep our documentation up-to-date, so that all users can get to know and use the new features in detail.
• Acquire and maintain a very broad view of all our software tools.
• Follow up incoming tickets methodically and meticulously, after which you provide first-line support and delegate to the dev team where necessary.
• Look at where systematic problems arise, report them to the dev team.

• Bachelor’s degree in engineering, computer science, or computer engineering.
• Previous work experience as a test engineer.
• Knowledge of testing tools including Testrail, Postman and Cypress.
• Experience with Selenium, Cucumber or JMeter is a plus.
• Knowledge of diagramming software such as Lucidchart or equivalent.
• Experience with Javascript/Typescript and NodeJS is a plus
• Extensive knowledge of engineering and testing procedures.
• Structural way of working.
• Good problem-solving skills.
• Ability to troubleshoot and think out of the box.
• High-level technical writing skills.

• Be curious: By embracing the unknown, we allow ourselves to discover new perspectives
• Be brave: By simply having the balls, we will fix anything
• Be one: By being a close-knit team, we create more valuable solutions for our customers

• A challenging and fun scale-up environment. Think hackathons, ping pong sessions, team buildings…
• A spot in a dynamic growing team, with room for your input. The more, the better!
• Competitive salary with numerous advantages on top of that: company car, mobility allowance, insurances, bike leasing, eco cheques…
• A personalized training budget, frequent knowledge sharing sessions and meetups
• Autonomy, self-steering, openness, trust and flexibility
• You’re welcome in our modern and spacious office in the center of Antwerp. It’s easily accessible by public transport and car (parking space will be taken care of)