“Most people love solutions. I love problems. No, seriously… I notice that many customers, when reaching out to us, already have a solution to their problem in mind. I love to take a step back and dig deeper.”
Observing a vessel’s crew
“I recently spent an entire day on board of an oil tanker to observe the crew. It was a great way to learn more about the context, their goals and the issues with reaching those goals. Did you know that there are often gaps between what people say they do and what they actually do? That’s what makes observations so powerful.”
Visual presentations
“After our analysis, we try to come up with the clearest visualization of the issue. Flowcharts, diagrams, photos, designs… Whatever it takes to present the issues and opportunities to our customers.”
Small team, big impact
“We’re a small team of Business Analysts. That brings a lot of advantages: we’re involved in projects from A to Z. We’re the glue between our customer and our team of developers. We’re interested in new ways of working. We’re eager to learn and challenge one another. And our team rocks, of course.”
